Perficient’s global colleagues share a commitment to excellence, grounded in the belief that our success is defined by the outcomes we achieve for our clients. Our focus on delivering exceptional results inspires us to leverage our expertise and foster innovation in every project. By deeply understanding our clients’ unique needs, we strive to create tailored solutions that not only meet expectations but consistently exceed them.
This blog series celebrates Perficient’s recognition as a 2025 USA Today Top Workplace. In our last blog, we discussed how Perficient is Shattering Boundaries through our global delivery model and cutting-edge strategies. In the third installment of the series, we’re showcasing how our outcomes-driven approach strengthens client relationships, enhances our industry expertise, and harnesses data to foster success. Watch the video below to see how our colleagues passionately pursue results to accelerate growth for both our clients and our business.
Engaging Clients and Exceeding Expectations
Client success relies on understanding and trust. By cultivating genuine connections, we gain valuable insights into our clients’ challenges, allowing us to refine our strategies. Our team listens actively and approaches every project with empathy, crafting personalized solutions that address immediate needs while supporting long-term, scalable growth. We prioritize our clients’ objectives and always keep the end goal in mind, fostering lasting partnerships.
“Relationships are the basis of everything we do. When we engage with a client, we’re often doing something that’s cutting edge, and it’s our job to build trust and collaboration. It’s important to get down to the root cause of a client’s concerns, determine what they’re scared of, and outline what their goals are to create the building blocks for long-term success.” – Gina Hart, Managing Director, Dallas
READ MORE: Delighting the Client
Perficient’s Cross-Industry Expertise Empowers Businesses with Agile Strategies
Our client-first approach and pragmatism enable businesses to act swiftly and maintain a competitive edge in a rapidly evolving market. From enhancing customer relationships and increasing revenue to saving costs and leveraging technologies, our expertise transforms businesses and drives real results. With thousands of skilled strategists and technologists worldwide, we have the knowledge and industry experience to create end-to-end digital solutions that elevate the world’s biggest brands.
“It’s something I talk about all the time—using the ability to measure what we’re doing to drive where we’re going and iterating rapidly. As the world changes around us, and as we observe and measure that change, we can feed that back into an experimental process. With speed and agility, we can change our approach to accomplish new things, try new approaches, and potentially create innovative new ways of doing business.” – Eric Walk, Principal, Digital Strategy
Our subject matter experts are at the forefront of digital change across various industries, sparking innovation through their thought leadership. Now, let’s explore some of the top industries we serve and how our expertise enhances client outcomes.
Healthcare and Life Sciences
Healthcare is our largest vertical, serving clients such as providers, plans, and health solution companies. Our healthcare and life sciences experts bring extensive knowledge that fosters strong collaboration with clients across the care ecosystem, as we partner to streamline operations, enhance patient experiences, and support better health outcomes. We are proud to have served the 10 largest health systems and the 10 largest health insurers in the U.S. Additionally, Modern Healthcare consistently recognizes Perficient as a top healthcare management consulting firm.
In the healthcare industry, we have enhanced health system outreach by leveraging our expertise and platform-agnostic approach to drive large-scale personalized patient communications.
- Client Challenge: A leading pediatric health system wanted to expand its community outreach and improve patient engagement, but its legacy CRM system lacked the scalability for growth and effective data management.
- Solution: We integrated Salesforce Health Cloud with the organization’s Marketing Cloud to create a centralized patient data platform, and we enhanced system functionality to optimize patient outreach and data management.
- Outcome: This new multi-cloud system supports the organization’s long-term growth and outreach campaigns, streamlining workflows and enabling more targeted patient communications through improved data capabilities.
Our life sciences team is dedicated to supporting clients in the pharmaceutical, biotechnology, medical technology, and contract research organization sectors. With specialized expertise in patient journeys, medical devices, and artificial intelligence (AI), we focus on enhancing patient experiences and outcomes, accelerating software development, ensuring compliance in device delivery, and transforming the research and development process. As a result, we have driven innovative growth for 14 of the 20 largest pharmaceutical and biotechnology companies, as well as 14 of the 20 largest medical device firms.
LEARN MORE: Intelligently Powering Digital Pathology Data and Workflows for Biosciences Imaging Leader
Financial Services
Alongside healthcare and life sciences, our experts spearhead innovation in the financial services industry, working with clients in banking, wealth and asset management, capital markets, and payments. Whether it’s navigating regulatory shifts, managing compliance, developing personalized experiences, or creating customer intelligence tools and data platforms, our solutions enable clients to enhance customer loyalty and trust, operational efficiency, and regulatory compliance.
The largest financial institutions, including 18 of the 20 largest commercial banks and 16 of the 20 largest wealth management firms, have relied on us to create adaptable digital experiences that scale to evolving business needs and customer expectations.
Perficient has helped financial services companies intelligently mine and optimize complex data for smarter insights and greater productivity.
- Client Challenge: An independent investment management firm archived research information in PDF files and a central data warehouse, limiting data accessibility and efficiency.
- Solution: We ingested the PDFs into the company’s Snowflake data cloud and built semantic models using Snowflake’s Cortex Analyst and Cortex Search GenAI tools to contextualize the data. We also optimized the data with large language models and created a user interface for queries.
- Outcome: This AI-driven solution enhances productivity by mining information and generating contextually relevant natural language responses from a single data source, improving data confidence and accessibility.
READ MORE: Explore Perficient’s Client Success Stories
Harnessing AI to Transform Client Outcomes and Achieve Operational Excellence
To foster successful client outcomes, our team combines deep industry knowledge with relevant data to shape our strategy. In today’s dynamic landscape, AI is redefining the future of technology. With our cross-industry expertise, we empower clients to leverage AI for maximized value, improved operational efficiency, and accelerated growth. Perficient’s Generative AI Unlocked video series showcases AI’s cutting-edge capabilities and provides expert insights on its innovative impact across various sectors. In addition to our thought leadership, our award-winning AI practice offers tailored solutions that enhance user experience and boost productivity.
Manufacturing companies often encounter customer service challenges due to product complexity and the need for specialized assistance. Perficient has helped clients in this sector by integrating AI into their customer service touchpoints, enhancing efficiency and support.
- Client Challenge: A multinational manufacturing conglomerate struggled with customer service, receiving about 2.5 million inbound service calls and emails annually that led to slow response times and high labor costs. It aimed to reduce contact volume by shifting customers to self-service options.
- Solution: We leveraged our Envision Framework and Journey Science Methodology to develop a comprehensive roadmap. Next, we implemented Amazon Connect along with AWS AI and machine learning services to enhance customer service through a chatbot, virtual agent, and personalized automated email replies. The chatbot uses customer data and indexed knowledge bases for natural responses to customer inquiries, while the virtual agent utilizes product data, web content, and FAQs to suggest responses and next steps to resolve customer issues.
- Outcome: Our multi-year strategy achieved $25 million in traceable annual cost savings, $61 million in projected revenue lift, and a 39% reduction in inbound customer service calls and emails.
In the automotive industry, we have applied AI to personal selling tactics to guide customers through the car buying journey.
- Client Challenge: A leading automotive company aimed to differentiate itself by using an AI agent to deliver personalized vehicle recommendations tailored to customers’ specific needs.
- Solution: We developed and integrated a conversational virtual agent into the company’s website using the Google Vertex platform, which leverages thousands of data points to assist customers through the vehicle exploration process.
- Outcome: The client experienced a 28% increase in user engagement, with our solution driving 5,000 conversations per day, 76% more time spent on the site, and 171% more page views per visit.
LEARN MORE: Accelerating Value with GenAI Innovation for Major Not-For-Profit Health Insurer
Perficient’s obsession with outcomes fuels our commitment to client success. By building strong relationships, we develop customized solutions that go above and beyond their expectations. Our dedication to innovation and excellence enables us to adapt quickly and deliver meaningful results across diverse industries. Stay updated for the next blog in our series, where we’ll explore how Perficient is forging the future and making a difference in our communities.
It’s no secret our success is because of our people. No matter the technology or time zone, our colleagues are committed to delivering innovative, end-to-end digital solutions for the world’s biggest brands, and we bring a collaborative spirit to every interaction. We’re always seeking the best and brightest to work with us. Join our team and experience a culture that challenges, champions, and celebrates our people.
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