In a time of constantly evolving customer expectations, Perficient has established itself as a leader in delivering high-impact customer service solutions to the world’s leading brands. This dedication was recognized by the Business Intelligence Group’s 2025 Excellence in Customer Service Awards, where Perficient proudly claimed the title of Organization of the Year in the Internet and Technology category.
A Commitment to Transforming Customer Experiences
Perficient has been consistently collecting awards across categories, from industry awards like the eHealthcare Leadership Awards to partner awards like our Coveo Relevance: Accelerator Award. This year, Perficient is excited to be once again recognized, this time for the collaborative work around customer service and contact center we do with the world’s largest enterprises and favorite brands. By specializing in modernized customer service with AI-driven strategies, cloud solutions, and data insights, our experts bring innovation and impact from strategy to execution and beyond.
When it comes to contact center and customer service solutions, our expertise spans omnichannel support, including phone, email, social media, chatbots, and messaging apps. We don’t just stop at providing tools—our experts craft tailored, proactive customer experiences that align with individual preferences. From reducing call volumes through AI-powered virtual assistants to streamlining operations, Perficient drives efficiency while elevating satisfaction.
What truly differentiates Perficient is its people and partnerships. With thousands of skilled professionals worldwide and partnerships with leading technology companies like AWS, Microsoft, Salesforce, and Adobe, Perficient excels in implementing effective, enterprise solutions. Our industry-first approach ensures deep understanding of our clients needs and customized strategies that drive real results. customized strategies that drive real results.
Adopting AI to Overcome Contact Center Challenges
In the last 12 months, Perficient has tackled industry challenges head-on. As businesses faced growing demands for seamless customer service amid logistical and operational hurdles, we’ve introduced innovative solutions to help clients overcome obstacles. These included AI-powered tools, site reliability engineering for eCommerce platforms, and enhanced customer outreach strategies to prevent lost sales due to out-of-stock scenarios.
Additionally, Perficient guided enterprises through the complexities of adopting AI, helping brands scale solutions efficiently with streamlined deployment processes.
Delivering Impactful Results
The results we’ve been able to deliver for our partners speak for themselves. From deploying an AI chatbot for a global automaker, which increased site engagement by 76%, to handling 75% of patient calls for a nationwide urgent care provider, we’ve redefined what excellence in customer service looks like.
Our work contributions and expert interviews have also garnered analyst recognition. Gartner and Forrester recently highlighted Perficient for its expertise in scalable AI deployment and its innovative use of GenAI in customer interactions.
Driving the Future of Customer Service
Winning the 2025 Excellence in Customer Service Award as Organization of the Year is a testament to Perficient’s transformative impact on how enterprises connect with customers. With a relentless focus on innovation, partnerships, and tailored solutions, we’ll continue to lead the way in reshaping customer service for the better.
Perficient’s ethos inspires a future where businesses not only meet but exceed the expectations of their customers, one scalable, data-driven solution at a time.
Explore our contact center expertise and learn about other recent awards won.
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