Meet Erin Zapata, a Practice Director based in Chicago, Illinois, whose empowering leadership and commitment to professional development have made a difference for Perficient’s Microsoft Business Unit (BU). As a member of Perficient’s Women in Technology (WiT) Employee Resource Group (ERG), Erin is dedicated to creating a supportive and inclusive workplace that fosters meaningful connections. With her exceptional skills in team management and project delivery, she champions client success and encourages a collaborative spirit that inspires those around her.
In this People of Perficient profile, we’ll explore Erin’s expertise, passion for continuous learning, and remarkable career journey over the past 13 years at Perficient.
What is your role? Describe a typical day in the life.
I began my career with Perficient as a Senior Technical Consultant after a decade at a large consulting firm. Over the years, I progressed through various levels. About four years ago, I was promoted to Delivery Director. Most recently, I have taken on the role of Practice Director of Modern Work and Security. At each stage, I felt prepared and empowered to embrace new responsibilities, thanks to the invaluable lessons learned along the way. Every engagement, pursuit, and customer interaction has imparted knowledge that I carry forward into each new initiative.
As a Practice Director, I have a handful of responsibilities in various areas. I work with my team to develop, modify, and execute the strategic vision for our Microsoft Modern Work and Security practices. I support with aligning the vision with business goals and market trends, while monitoring revenue and utilization. I oversee the project delivery of solutions, acting as a point of escalation for both internal and customer issues. From a team management perspective, I provide guidance to a team of skilled directors, consultants, architects, and developers. Lastly, I support pre-sales activities, collaborate with sales and marketing teams, and help pursuit teams through the sales cycle.
How do you explain your job to family, friends, or children?
When asked, “What do you do?” I typically say, “I help our sales organization sell Microsoft solutions, and our team helps our customers roll out Microsoft capabilities like Teams and SharePoint to their organizations.”
Whether big or small, how do you make a difference for our clients, colleagues, communities, or teams?
One of the most rewarding aspects of my role is fostering an environment where my team members can thrive. I am committed to ensuring that they are engaged in meaningful and enjoyable work, feel valued for their contributions, and receive the support they need to succeed. Their well-being and professional satisfaction are paramount, and I am dedicated to being their advocate.
What are your proudest accomplishments, personally and professionally? Any milestone moments at Perficient?
Personally, my greatest achievement is undoubtedly my children, of whom I am immensely proud. Family is always my top priority, and their well-being and happiness are essential.
Professionally, my most significant achievement was the successful delivery of an application for an exceptionally challenging project with 86 consultants in 11 different BUs. I am incredibly proud of our consultants for going live with this application. It was a remarkable demonstration of Perficient’s collaboration and dedication, which showcased our commitment to excellence even in the face of daunting circumstances.
With Perficient’s mission statement in mind, why do we obsess over outcomes?
Our mission to obsess over client outcomes is rooted in our commitment to excellence and our belief that our clients’ success is our success.
READ MORE: Perficient Obsesses Over Client Outcomes to Drive Client Success
What motivates you in your daily work?
I am inspired by the talent of our team and the collaborative environment we foster. The challenge of solving our customers’ complex problems keeps me engaged and passionate about what we’re accomplishing together. Knowing that our efforts make a meaningful difference for our clients drives my commitment each day.
READ MORE: Perficient Colleagues Make a Difference
What has your experience at Perficient taught you?
My experience at Perficient has taught me many valuable lessons, but two stand out. First, the importance of fostering a collaborative work environment where every team member feels valued and empowered, creating a positive workplace experience. Second, navigating complex challenges has taught me the significance of adaptability and maintaining a positive mindset.
What advice would you give to colleagues who are starting their career with Perficient?
My advice for new colleagues is to embrace continuous learning, stay curious, and ask questions. No one knows everything, and there are so many wonderful, bright people to learn from at Perficient who will help you grow in your career.
Why are you #ProudlyPerficient?
I am #ProudlyPerficient because of our commitment to excellence and innovation, as well as the amazing people I work with who keep me motivated and positive. I stay here because I feel supported by my leadership, and my colleagues are invested in my growth.
LEARN MORE: Perficient Fosters Growth for Everyone
What’s something surprising people might not know about you or your background?
Many years ago, I was a nationally ranked figure skater.
What are you passionate about outside of work?
Outside of work, I am passionate about family and community. Right now, our family focus revolves around academics and sports. My sons play multiple sports, and my husband dedicates his time to serving on the board of a community youth sports organization and coaching our boys’ football teams. I love watching them play, be part of a team, thrive in school, and actively participate in our community. I make it a priority to never miss my kids’ sporting or school events. Being there for them is critical to achieving and feeling that work-life balance.
It’s no secret our success is because of our people. No matter the technology or time zone, our colleagues are committed to delivering innovative, end-to-end digital solutions for the world’s biggest brands, and we bring a collaborative spirit to every interaction. We’re always seeking the best and brightest to work with us. Join our team and experience a culture that challenges, champions, and celebrates our people.
Learn more about what it’s like to work at Perficient at our Careers page. See open jobs or join our talent community for career tips, job openings, company updates, and more!
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